FAQ
1. Is the product new or used?
All Madesa products are new. Get to know our Company.
2. Will the product be delivered assembled? If not, will you assemble it?
You will receive your furniture disassembled and properly packed. Once delivered, kindly contact our service team through the Customer Service channel (+91 85919 33325) to have your installation scheduled and done free of charge. The timeline to have your product installed after delivery can vary based on avaialbility of partners in your area.
3. Is there a warranty on the products?
Yes, Madesa offers 1-year warranty covering factory issues, delivery damages, and missing parts. This coverage does NOT include damages caused by misuse of the product.
4. What is the product's weight capacity?
The product's weight capacity is described in the product images and the assembly guide, available digitally on the product page and physically in the product box.
5. How can I track my order?
In the website where you made your purchase, kindly navigate to respective order. There you are able to track the status of your order.
6. What should I do if the technician doesn't visit on the scheduled date?
Kindly contact Madesa through our Customer Service channel to receive a new appointment date.
